With IVR, businesses can streamline basic but time-consuming tasks, while giving customers access to 24/7 self-service support.
FEATURES OVERVIEW: TelCom USA IVR
TelCom USA Interactive Voice Response (IVR) is an automated messaging solution that provides customers access to 24/7 self-service phone support and enables businesses to streamline basic but time-consuming tasks like sending appointment reminders and satisfaction surveys.
TelCom USA IVR directly integrates with any PBX and database and reduces the time and frequency of human interactions. With IVR, employees can focus on more inquiries best suited for interactions with a live person — leading to increased First Call Resolution, lower Average Handle Time (AHT) and consistent delivery of extraordinary customer experiences.