Comprehensive and Cost-Effective Communication Platform for Businesses
The Industry's Leading Platform for Unified Communications
Hosted PBX & VoIP
Replace outdated telephone closets and move into the cloud with TelCom USA’s hosted voice services. Hosted PBX & VoIP transform business communications by improving efficiencies and lowering costs. With Hosted PBX and VoIP, you’ll remain connected from anywhere, adding stability, flexibility, and scalability to your business.
UC & Mobile
TelCom USA’s UC & Mobile combines a feature-rich Unified Communications (UC) client and fully-integrated mobile app, enabling seamless, effective communication and collaboration from anywhere and on any device. It eliminates roadblocks and headaches often associated with working remotely, and maximizes the productivity of every communication interaction.
Video Communications Platform
Businesses have new needs when it comes to communications & collaboration —
needs that require much more than what’s possible with point solution video & meeting apps. Even well known video brands, those who market their capabilities as all-in-one or “complete” solutions, are anything but and leave users needing or wanting more. Not TelCom USA. With TelCom USA’s all-in-one, seamlessly integrated voice, video, messaging and collaboration, working remotely feels no different than working in the office and employees working from anywhere are empowered to be highly productive & stay incredibly engaged.
Voice to Text
With TelCom USA’s Voice to Text visual voicemail, users receive instant text transcriptions of voice messages delivered via email, SMS text, TelCom USA’s UC, or TelCom USA’s mobile. Voice to Text is a convenient, time-saving tool that makes it easy
TelCom USA’s SMS allows users to send SMS (text) or MMS (images/videos/documents) through their business phone number via TelCom USA’s UC. The user’s personal number is never displayed, increasing professionalism while engaging with customers and coworkers via texting, the communication channel that’s become front-and-center for users of all ages across all industries and verticals.
TelCom USA’s Contact Center (CC) is an omni-channel customer engagement platform that allows businesses to provide extraordinary customer experiences via voice, live chat, SMS (text), or email. Contact Center’s advanced functionalities empower managers and agents to increase First Contact Resolutions (FCR), improve operational efficiency, lower operational costs, and deliver the kinds of loyalty-building customer experiences that keep businesses competitive.
Interactive Voice Response (IVR) enables automated inbound and outbound messaging to customers in your database. With IVR, businesses can streamline critical but time-consuming tasks like appointment reminders and satisfaction surveys, and provide customers with 24/7 phone-based self-service support.
WFM for Contact Center
TelCom USA’s Workforce Management (WFM) adds built-in scheduling, forecasting, and adherence tools to TelCom USA’s Contact Center, allowing businesses to exceed their performance goals and guarantee accountability with onsite and remote agents. WFM capabilities lead to higher-performing agents, happier customers, reduced operational costs, and allow managers to focus on what matters: making informed, data-driven staffing decisions and providing real-time coaching and support to their teams.
A Session Initiation Protocol (SIP) Trunk is a virtual phone line that utilizes a Broadband connection for access. Utilizing SIP Trunking improves a business’ continuity, and disaster recovery capabilities. And with unlimited or metered calling plans, SIP Trunking delivers savings of up to 40% over traditional telephone lines.
SD-WAN acts as an intelligent router for your business and optimizes your existing bandwidth to prioritize VoIP applications and data transmission. SD-WAN is ideal for organizations that need reliable, high-quality voice capabilities and simplified day-to-day operation and management of VoIP and data systems.
Using the TelCom USA’s platform’s API Integration suite, TelCom USA’s seamlessly integrates with all the programs and applications you use to run your business. You can combine its proven calling capabilities with a variety of essential programs and services to minimize administrative hassles and focus on what matters most: running your business and succeeding.
TelCom USA’s can integrate with virtually any solution through its configurable API, including these out-of-the-box integrations and plugins:
The Advantages of Using a Cloud-Based System
Quick and easy installation due to minimal hardware deployment.
A VoIP system scales to your needs, using exactly what you need, when you need it. Also, phone lines can be added or deleted in a matter of minutes.
There is no maintenance required other than the phones.
All upgrades are made available automatically through the cloud.
Anyone can connect from multiple devices with an internet connection, making it easy to extend to a remote workforce.
We have a built-in failover in the event of internet or power loss. Calls will be automatically rerouted to other data centers so that customer experience will not be affected. Additionally, geo-redundancy is built-in, with no need for a capital outlay for space, hardware, or software.