With WFM, managers can access team performance & efficiency data from a single, centralized location.
FEATURES OVERVIEW: TelCom USA WORKFORCE MANAGEMENT
TelCom USA Workforce Management (WFM) has the scheduling, forecasting, and adherence tools supervisors rely on built directly in TelCom USA Contact Center — eliminating the need for ad-hoc, “bolted-on” solutions and external spreadsheets.
With all of these tools in one place, managers can now easily access team performance and efficiency data from a single, centralized location. They can identify and intelligently plan for staffing needs, maximize team output, increase organizational accountability, and streamline customer-facing processes across the entire organization.