Check Out Our VoIP Installation Plans and Pricing

USA Company
USA Support
Business Extension Number - A standard extension is an individual user account on the cloud associated with a physical endpoint by a two to six digit number.
Business Phone Number - Each user receives one phone number
Unlimited Calling within the US/Canada - Unlimited Domestic Minutes - United States | Canada | Puerto Rico | US Virgin Islands
Keep your current phone number - Port your local or toll free number
Personel Account Representive - One designated contact to handle your PBX customization and regular reviews of your account

CoreNexa Teams App - Seamless integration of voice, presence, chat, data, applications and other technologies that help dramatically improve your communication processes and business productivity.
CoreNexa Mobile App - Your mobile phone becomes your mobile office. Increase productivity while pulling together voice, chat, video and other services to support your mobile workforce.
Call History - See all your call history from a single actionable screen.
Chat - Chat with your colleagues with a single click. Incoming chat notifications are handled through persistent, browser based alerts.
Meetings - Collaborate face to face, share screens, and chat with colleagures from and location with just your computer, a browser and a headset.
Visual Voicemail - See all of your voicemail messages on a single screen with information like the date, duration, caller ID, and an attached sound file.
Voicemail Transcription - Automated transcription of the message so that you can determine if it is important or something to address at a later time.
Zero Configuration - There's no need for complex setup and configuration or a long wait for phones to arrive.
Call Recording - You can record all of your calls, some of them, or even parts of calls as needed with CorNexa Teams Call Recording. On demand call recording can be activated, paused and even resemed during a call with a click of single button.

Conference Bridges - Multiple on site and outside callers can simultaneously participate in pass-word protected conference calls.
3-Way Conference Call - After making or receiving a call, a user may conference in any third party for a 3-way call.

Attended Transfer - Transfer a call to an extension or phone number after announcing the party to be transferred.
Auto Attendant Answering - Callers are presented with predefined options via the Auto Attendant feature.
Automatic Call Distrubution - Used to route calls in a call center environment to the appropriate agents based on factors such as time availability, behavior, and priority levels.
Busy Call Fowarding - Automatically forwards your calls to an extension, group, or phone number when your phone is busy.
Call Fowarding - Calls may be forwarded to any extension or phone number.
No Answer Call Fowarding - Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.
Call Hold - Place calls on hold and play music or a commercial while a caller is on hold.
Call Park - Unlike a call placed on hold, a parked call may be picked up at another extension.
Call Queue - Call Queues are used to route calls on a first-in, first-out basis to the appropriate extensionor group.
Call Recording - Records calls for training or documentation purposes.
Call Routing Time Frames - Allows routing decisions based on time and date.
Caller ID - Customize the appearance of your outgoing caller ID by outgoing number or extension.
Caller ID Name - Display the calling party’s name alongside the phone number to help users identify a caller.
Caller ID Routing - Caller ID route matches either a calls caller ID name or number, and then uses a predetermined call route to deliver the call to its destination.
Directed Call Pickup - Allows users to dial *8 plus an extension number to answer a call ringing at the extension.
Do Not Disturb - A device or softphone feature that simulates a phone being off-the -hook and sends incoming calls directly into voicemail.
Find Me - Set up a personal assistant to find you at up to five locations.
Call Blocking - Blacklist phone numbers to block them from calling your PBX.
Multicast Paging - A device feature that allows announcements through the loudspeakers of a group of phones or extensions.
Hold Music - You have the choice to upload custom music files, or use our default music.
Office Intercom - Dial another users extension and activate their phone speaker to make an announcement.
1-6 Digit Extension Dialing - PBX extensions can consist of 1-6 digits.
7- Digit Dialing - Call using a 7 digit number in the local area code.
Ring Groups - Enable multiple extensions to be joined as a group, and then route calls sequentially or simultaneously to that group.
Speed Dial - Program a designated key on the phone to dial common numbers.
Cloud Extensions - Cloud extensions are used to provide a way to route a call to a specific destination without the use of a physical device.
Unattended Transfer - Transfer a call to another extension, group, or phone number without announcing the party being transferred.
Voicemail to Email - After a voicemail is received the PBX will send an email to any valid email account.
Voicemail Transcription - Automated transcription of the message so that you can determine if it is important or something to address at a later time.
Voicemail to Text - A voicemail transcribed and sent as a text message to your device.

Call Detail Records - Real-time call logging is available within the portal. Information displayed includes call origin, destination, duration, date and time.
Call Traffic By Extension - Track the number of calls by individual extension.
Call Volume Graphics - Histograms graphically display calling patterns and trends.

Multiple Top-Level Auto Attendants - Allows separate telephone numbers to be routed to unique top level auto attendants.
Sub-Level Auto Attendants - Sub-Level Auto Attendants are often used for different departments within an organization.
Top-Level Auto Attendants - Allows caller to select menu options using a standard telephone keypad.

Agent Console - Agents have access to call controls, reason codes, call history, call recording controls, scripting, supervisor escalation, survey tools and screen customizaton options.
Call Back in Queue - The call center can put customers in a queue without forcing them to stay on the line. It will automatically dial them back ounce the appropriate agent is free.
Call Routing - Calls can be routed to any free agent by team/queue, or by skill based routing, ensuring that calls are sent to the agent with the most relevant experience.
Interactive Voice Response - IVR can automatically collect important data from the customer about the nature of their inquiry, their personal information, and account details which can be delivered to the agent as the call is connected.
Outbound Interactive Voice Response - Organizations can perform basic outreach to customers without the need for a live agent to staff the campaign. Appointments confirmation, payment reminders, automated surveys, and proactive information delivery can be handled by the outbound IVR.
Reporting - Reports including queue performance by day, week, month, and queue, agent performance by day, week, month, and queue, media performance (voice, chat, text, and email), IVR details including call by hour and by number, and survey details including results by agent , question, or summary.
Screen Pops - Relevant data collected from the customer during an IVR interaction as well as historical contact and account data pulled from the database can be delivered to the agent via screenpopos, giving them quicker access to data that will assist with the customer interaction and call resolution.
Supervisor Console
Third Party & Custom Database Integration - Customer account and previous interaction information can be pulled from CRM stsyems as well as databases, whether they’re custom built or third party.
Workforce Optimization / Management - Supervisors have the ability to see all of their agents, and take real-time action during calls.

Hosted Fax - Allows you to send faxes from your computer, which can then be received via email.
Microsoft Outlook Plugin - Provides users with the following features: Click-to-Dial, Screen Pops, and Call Logging.
Salesforce.com Plugin - An installable plugin for user of Salesforce.com supporting Click-to-Dial, Screen Pops, and Call Logging.