Short Message Service

TelCom USA SMS allows users to send 1-to-1 or group SMS messages (text) or MMS (images/video/documents) to customers and colleagues through TelCom USA UC and mobile via their business phone number.

All of a user’s messages are displayed in a descending list format, with their most recent messages at the top, along with message previews and bold/unbolded text for unread/read messages.

Individual messages are displayed with timestamps, message history, participant lists, and new message line indicators, so you always know when you left off.

Phone numbers displayed in TelCom USA UC are automatically replaced with known contact names within SMS conversations.

Unrecognized numbers in an SMS conversation can be quickly added to a user’s contact list, or added to an existing contact.

TelCom USA SMS indicates whether a message was successfully delivered or not.

For easy identification, users can label their 1-to-1 or group conversations within TelCom USA UC.

Users are notified as messages come in via notifications on their browser and within the TelCom USA UC interface, and with unread message count badges within the List View.

Messages can be searched by name, phone number, or conversation title.

Users can choose to opt-out of a conversation at any time by leaving the conversation. If a conversation is left and a participant responds the full message history is still preserved.

When a conversation is muted, there will be no desktop or window notifications or sounds. Only badge counts will display.

Users can start a voice call with the participants of a conversation within the SMS message screen.

Any number may be enabled for CoreNexa SMS within CoreNexa Account Manager, regardless of that number’s voice/data carrier.