TELCOM USA Cloud Communications

• Built-in Softphone*: Employees can make or take calls directly in TelCom USA, with instant access to the calling features they’ve come to expect:
Inbound/Outbound Calls, 3-Way Calling, Speed-Dial, Attended/Unattended Transfer, Do Not Disturb, Call Forwarding, Mute, Hold, Redial, Find Me, Call History Call Recording
• Call Move: While on a call, users can move between the TelCom USA desktop client and mobile app while on a call with just the push of a button, without needing to put a call on hold first.
• Contacts w/ Presence: See at a glance when coworkers are available to keep daily operations moving efficiently and seamlessly.
• Visual Voicemail: View and manage voicemails on a single screen, including convenient visual message transcriptions powered by Google’s Cloud Speech API.
* For BYO-PSTN customers, calling features availability may vary based on 3rd-party PBX capabilities

• HD Video Meetings: TelCom USA provides every user with unlimited 1:1 and group meetings up to 100 participants per meeting (Standard plan users can schedule group meetings up to 40 minutes). Employees or invited users can join meetings at any time from the downloadable TelCom USA Desktop app as well as via browser or mobile clients (iOS/Android). Meetings can be encrypted with a PIN for added security and confidentiality.
• Simultaneous Screen Sharing: Users have multiple screen sharing options; share one screen, a portion of their screen, or specific applications for productive meetings and spontaneous collaboration. Even better, multiple users can share their screen at the same time, eliminating awkward pauses and wait times often experienced during presenter transition.
• Video Recording: Record any meeting for easy reference later, or to share updates with absent/ unavailable team members.
• Private Sidebar Conversations w/ Audio & Video: Users can speak and screen share with each other during meetings or while in virtual rooms without exiting a meeting or disrupting the main conversation.

• Private & Group Conversations: TelCom USA enables teams to handle all messaging (Chat & SMS) in the same all-in-one solution, they’re already making/taking calls, collaborating and having meetings. The result? Efficiency in overdrive and incredibly streamlined operations.

(paid, high-value upgrades)
• Voice Dial-in Option for Meetings (included w/paid Pro seat): Meetings can be accessed via a phone number in addition to the desktop app & browser URLs
• No Time-limit Meetings: (included w/ paid Pro seat): In addition to unlimited no-time limit 1:1 meetings included with the free Standard seat, Pro seat users also have unlimited no time-limit group meetings with up to 100 participants per meeting.
• Virtual Rooms: TelCom USA’s “always on” virtual rooms give employees a space to gather, hang out or collaborate through the day, coming and going as needed. Rooms provide a true collaboration space and create the same highly personal experiences of working together in an office.
• Lightboard Mode (included w/ paid Pro seat): Using any presentation software such as Microsoft Powerpoint or Google Slides, users can set up custom overlays with animations, text, and graphics that can be instantly displayed during any meeting. Think of this as the “Weatherperson’’ feature and use Lightboard to instantly enhance meetings, presentations and increase engagement with all participants.